Never miss another call, even at 11pm on a Sunday.
Your AI receptionist answers every call, qualifies the lead and books the appointment straight into your calendar. No hold music. No voicemail. No lost deals.
What it is
Software that answers your business phone 24 hours a day in a natural human voice, asks the caller what they need, and books them straight into your calendar.
Who it’s for
Any business that misses calls after hours or while on the job: real-estate agencies, clinics, law firms, trades.
What you get
We set it up, teach it your business and keep improving it. You get the booked appointments plus a text summary of every call.
What it costs
From $497 a month plus a one-off $497 setup. No contract, cancel anytime.
Meet Ava: Transparent AI Voice Assistant
“Thanks for calling Riverside Advisory, this is Ava, the firm's AI assistant. This call may be recorded for quality. Who am I speaking with today?”
Why Ava discloses she is AI upfront: Research shows Australian callers trust an agent significantly more when it is completely transparent. It aligns strictly with Australia’s Privacy Act disclosure principles and ensures a clean Human-in-the-Loop handover.
“Is this something that needs attention today, or are you happy to book a time to talk it through with one of our team?”
Instant priority SMS dispatched to on-call manager with caller details, or direct transfer during business hours.
Offers 2 live calendar slots, locks booking via voice, and fires an instant SMS confirmation with calendar invite.
Engineered Safety Failsafes & Edge Case Handling
| Scenario | Autonomous Protocol & Human Guardrail |
|---|---|
| Angry Caller | De-escalates immediately, never argues: flags as priority and sends an instant alert to senior management. |
| Unclear Audio / Background Noise | Asks twice to clarify; if still unclear on 3rd attempt, texts direct self-booking link so no lead is lost. |
| Advice Requests (Legal / Financial / Medical) | Never gives advice: clarifies that qualified staff provide advice and routes caller to a booked consultation. |
| Emergency or Immediate Danger | Directs caller immediately to call 000 (Triple Zero) and logs priority safety alert. |
| Caller Requests Human | Transfers immediately during business hours; schedules prioritized morning callback after hours. |
Built To Perform Like Your Most Diligent Front-Desk Team
Trained on your business services, pricing structure, FAQs, and qualification rules.
Instant Caller Qualification
Asks caller requirements, project urgency, location, and budget guidelines before locking in dates on your calendar.
Direct Live Calendar Booking
Syncs with Google Calendar, Outlook, and GoHighLevel in real time to lock appointments without phone tag.
Instant SMS Follow-Up
Dispatches SMS booking confirmations, address details, or intake forms while caller is still on the line.
Emergency Live Call Routing
Identifies VIP clients or urgent inquiries and seamlessly transfers the call directly to your mobile phone.
Transcripts & CRM Sync
Audio recording, full text transcript, and structured summary automatically attached to contact record in your CRM.
Fast Go-Live
We provision your Australian phone number, build and test your custom voice prompt persona, and launch in 2–5 business days.
Transparent Voice AI Pricing
Month-to-month flexibility. Cancel anytime. All prices AUD + GST.
Solo Agent
Setup: $497 • Go-live: 2–3 business days. Ideal for solo consultants, single-agent real estate, and boutique clinic operators.
- ✓ 24/7 Inbound voice receptionist
- ✓ Real-time lead qualification
- ✓ 1 Team Calendar integration
- ✓ 1 Custom Australian voice persona
- ✓ Fair-use monthly voice allocation
- ✓ Month-to-month, cancel anytime
Agency / Firm
Setup: $997 • Go-live: 3–5 business days. Tailored for busy firms managing sales, service, and multiple staff calendars.
- ✓ Everything in Solo Agent
- ✓ Sales & service dedicated call flows
- ✓ Multiple team calendar routing
- ✓ Up to 3 custom voice personas
- ✓ Priority SLA tech support
- ✓ Month-to-month, cancel anytime
Franchise
For multi-office franchises, healthcare networks, and corporate branch offices needing multi-tier routing and CRM integration.
- ✓ Multi-office regional routing
- ✓ Custom IVR and branch call trees
- ✓ Dedicated account manager
- ✓ Custom API integrations (HubSpot, Salesforce)
- ✓ High-volume enterprise minutes pool
Everything unlimited. No per-call charges. No surprise bills.
We're confident you'll see results. That's why there are no long-term contracts: month-to-month billing, cancel anytime. If it's not working, you don't pay.
What happens when you turn it on
No disruption. No retraining. No operational chaos. Your listings, services and branding stay exactly the same — only the answer rate changes.
Built for real estate first
In real estate, response time is everything: 80% of buyers search after 6pm, and one missed call from a ready buyer can cost an entire commission. Our AI is trained for Australian real-estate workflows — property terminology, regional nuances and buyer behaviour.
- Instant qualification — gathers rental/purchase intent, budget and preferences without feeling like an interrogation
- Precision property matching — applies all criteria simultaneously and never suggests unavailable listings
- Transparent presentation — address, type, layout, pricing and availability from confirmed data only
- Inspection booking — straight into your calendar, with SMS confirmations
Also deployed for law firms, clinics, trades and hospitality — see your industry.
“Hi, this is Alex from Your Agency. Thanks for calling! How can I help you today?”
Just a calm, confident, helpful expert — available 24/7.
“We switched this on quietly. No new ads. No new staff. By Monday morning we had a full inspection schedule, warm pre-qualified leads and zero missed-call follow-ups. Same team. Same listings. Completely different pipeline.”
— Real-estate client
Frequently asked questions
We handle everything — from initial setup and voice customisation to deployment and ongoing optimisation. You don't need to configure anything, train any AI or manage any technology. We build it, deploy it, monitor it and improve it. You just answer the qualified leads that come through.
This is a real-time voice AI that answers actual phone calls. It's not a chatbot, not an IVR menu and not voicemail. Callers speak to what sounds like a trained receptionist who can hold natural conversations, answer questions, qualify leads and book appointments.
We integrate directly with your CRM, calendar and — for real estate — your property database. The AI always has access to current information and never guesses or approximates. If something isn't a match, it captures the lead for follow-up.
The AI is trained to handle edge cases gracefully. For complex questions it captures the caller's details and schedules a callback from your team. It never fabricates information or makes promises it can't keep. Human escalation is built into the workflow.
Absolutely. We craft the greeting, conversation style and personality to match your brand. Choose male or female voices with Australian accents, and even name your AI receptionist. Everything is tailored to feel like an extension of your team.
Most solo operators are live within 2–3 business days. Agencies with multiple departments typically go live in 3–5 business days. Franchise deployments vary with complexity, but we work closely with you to minimise delays.
No. Month-to-month billing, cancel anytime. Everything is unlimited — no per-call charges, no surprise bills.
Calculate Revenue Recovered From Missed Enquiries
Estimate the value of capturing 100% of after-hours, lunchtime, and weekend caller demand.
An AI Receptionist captures and books these prospects the instant they call.
Why businesses choose Pivot2Thrive
The five things every client can count on.
No lock-in contracts
Month to month on every system. If it isn't working, you don't pay.
Money-back guarantees
On the Bootcamp, the Growth Kit and the GHL Audit. On BNI, we keep working free until deals double.
A human in the loop
AI handles the speed and the repetition. A person steps in for anything that matters.
Live in days, not months
Most systems are switched on in 2–7 business days. You see it working the first week.
Built in Brisbane for Australia
Australian voices, Australian privacy and spam rules, Australian business hours.