Privacy Policy

1. What we need

Our Personal Data Protection Policy governs the use and storage of your data. Pivot 2 Thrive Pty Ltd is a controller of the personal data you (the data subject) provide us. We collect the following types of personal data from you:

• Personal details such as name, address, email and phone number
• Your IP address
• Operating system, web browser type and version
• Pages you visit and features you use on our site
• Voice and telephony data when you call our demonstration lines or an AI voice receptionist we operate: calls may be recorded and transcribed to evaluate speech models and qualify enquiries, and callers are notified of recording on connection

We also use cookies or similar technologies to analyse trends, administer the website, track users' movements around the website and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies it may limit your use of certain features or functions on our website or service.

We partner with third parties to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based on your browsing activities and interests.

2. Why we need it

We need your personal data in order to provide you with the following services:

• Fulfilling your orders, so we know how to deliver them, communicate with you about delivery and process your payment
• Communicating with you about updates and special offers via email (if you have opted in)
• Responding to any requests made to our customer happiness team
• Business operations and reporting

3. How long we keep it

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. After this period your data is irreversibly deleted.

Data security is very important to us. To protect your data we have taken suitable measures to safeguard and secure the data collected through our site, including ensuring that your connection to our website is secure and that internal access to all personal information we hold is secured by appropriate measures. Our core CRM, hosting and AI-processing providers (including GoHighLevel and major cloud providers) operate across secure Australian and global data centres; where data is transferred internationally it is handled in accordance with contractual data-protection agreements and privacy laws.

4. What are your rights?

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us by emailing team@pivot2thrive.com.au.

If you wish to complain about how we have handled your personal data, or believe we have breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered Australian Privacy Principles code, please contact our Data Protection Officer at team@pivot2thrive.com.au. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner. You may also opt out of marketing communications via the unsubscribe link in any email or by replying STOP to SMS.

5. Revisions to this statement

We may update this policy from time to time. The version published on this page is the current policy; material changes will be noted here.

6. Earnings and legal disclaimers

This site is not part of, or endorsed by, Facebook, Google, Snapchat, Twitter or any social media platform in any way. All product names, logos and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only; use of these names, logos and brands does not imply endorsement. FACEBOOK is a trademark of Facebook, Inc. YOUTUBE and GOOGLE are trademarks of Google LLC. SNAPCHAT is a trademark of Snap, Inc. TWITTER is a trademark of Twitter, Inc.

Important results disclaimer: results stated on this website are not typical and we are not implying you will duplicate them. Our strategies and case studies are only estimates of what is possible. There is no assurance you will do as well as, or even close to as well as, we or other clients have done. Results are based on many factors including luck, hard work and effort. We have no way of knowing how well you will do, as we do not know you, your background, your business model or your work ethic; therefore we do not guarantee or imply that you will get better results or earn more money, especially if the techniques are never implemented. Testimonials shown are examples only and not a guarantee of return on investment. Your results may vary.

All products and services are for educational and informational purposes only. Use caution and seek the advice of qualified professionals. Check with your solicitor, accountant or professional adviser before acting on this or any information and ensure you are within all advertising and legal regulations. The information on this website is general in nature and is not specific to you; you should not make any financial, investment, trading or other decision based on it without independent due diligence and consultation with a qualified professional. You use any and all information available on or through this website at your own risk.

7. Contact our privacy officer

If you have questions, feedback or wish to make a complaint regarding how your personal information has been handled, please contact Dr Priya Jaganathan at: